Efficiency
The Company believes that its clients should receive the best possible “value for money” service without compromising its quality operation.
In achieving this, the following factors will be among those considered:
- Planning the most efficient transportation with practicality during travel
- Consideration of 2 to 3 star range hotels whilst on business rather than the more luxury class hotels
- Expediting inspections and audits with optimum dispatch and minimal delays
Continuous Improvement
The Company has developed numerous Key Performance Indicators (KPIs) that run throughout the business, with the aim of promoting and measuring continual improvement on an ongoing basis.
These KPIs include:
- Report quality
- Inspection timings
- Production of observations and report following an inspection
- Invoice turnaround
Management Meeting Structure
As part of the continuous improvement process, and in order to measure the effectiveness of the business from a safety, efficiency and professional view, the Company shall carry out formal periodic meetings as follows:
Quarterly Management Meeting
Agenda topics shall include, but not be limited to: review of inspector feedback, review of any positive or negative customer / consultant feedback, review of accidents or incidents, analysis of feedback forms, training requirements and internal KPIs.
Annual Management Review
Agenda topics shall include those of the Quarterly Management Meetings, but also a full review of the performance on KPIs, effectiveness of Company procedures, client and consultant feedback, budgeting for projects, new business and changing business needs, manning requirements and in depth annual inspector reviews.